Refund and Returns Policy

Effective Date: December 10, 2024

At Elegant Tick, we are committed to ensuring your satisfaction with every purchase. Please read our Refund and Returns Policy to understand your rights and how we handle returns and refunds.

1. Eligibility for Returns

  • Products must be returned within 30 days of the delivery date.
  • Items must be unused, in their original condition, and in the original packaging.
  • A valid proof of purchase, such as an order confirmation or receipt, is required.

2. Non-Returnable Items

The following items are not eligible for return:

  • Personalized or customized products.
  • Items marked as “Final Sale.”
  • Gift cards or store credit.

3. Return Process

  1. Contact Us: Initiate a return by emailing support@eleganttick.com or calling (307) 555-0234.
  2. Approval: Once your request is approved, we will provide instructions for returning the item.
  3. Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

4. Refund Process

  • Refunds will be processed once the returned item is received and inspected.
  • Approved refunds will be issued to the original payment method within 7-10 business days.
  • Shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

  • We offer exchanges for items in a different size, color, or model, subject to availability.
  • Exchange requests must be made within 30 days of receiving your order.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  1. Notify us within 7 days of delivery by emailing support@eleganttick.com or calling (307) 555-0234.
  2. Include photos of the damaged product and packaging.
  3. We will arrange for a replacement, repair, or refund based on the situation.

7. Late or Missing Refunds

If you haven’t received your refund within the specified timeframe:

  • Check with your bank or payment provider as processing times vary.
  • Contact us at support@eleganttick.com, and we’ll assist you.

8. How to Return Your Item

Ship the item to the following address:
Elegant Tick
456 Timekeeper Rd, Cheyenne, Wyoming, 82001, United States

9. Contact Information

For further assistance or questions about our Refund and Returns Policy, please reach out to us:

Thank you for shopping with Elegant Tick. We are dedicated to making your experience with us seamless and satisfactory!