Shipping Policy
Effective Date: January 15, 2025
At Elegant Tick, we are committed to delivering your orders promptly and securely. This Shipping Policy outlines how we process, ship, and handle your orders when you purchase from eleganttick.com.
1. Order Processing
We strive to process your orders efficiently.
- Processing Time: Orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
- You will receive an email confirmation once your order has been processed and shipped.
2. Shipping Methods
We offer reliable shipping options to ensure your order reaches you safely:
- Standard Shipping: Delivery within 5-10 business days.
- Expedited Shipping: Delivery within 2-5 business days.
- Shipping options and costs will be displayed during checkout based on your location and the selected shipping method.
3. Shipping Costs
Shipping fees are calculated at checkout based on your shipping address and the method you select. Occasionally, we may offer free shipping promotions, which will be explicitly stated on our website.
4. International Shipping
We offer international shipping to select countries.
- Delivery times may vary depending on the destination and customs processing in your region.
- Customs and Duties: International orders may be subject to import taxes, duties, or fees imposed by your country. These charges are the responsibility of the recipient.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.
- You can use the provided tracking number to check the delivery progress on the carrier’s website.
6. Lost or Delayed Shipments
- If your order is delayed, please check your tracking information for updates.
- In case of a lost shipment, contact us at support@eleganttick.com or call (307) 555-0234. We will work with the carrier to resolve the issue.
7. Shipping Restrictions
- We currently do not ship to P.O. boxes or APO/FPO addresses.
- Orders with incomplete or inaccurate shipping addresses may experience delays. Please ensure your shipping information is correct during checkout.
8. Returns and Refunds
If your shipment is damaged or incorrect, please refer to our Return Policy for instructions on how to request a replacement or refund.
9. Contact Us
For questions or concerns related to shipping, please reach out to us:
- Phone: (307) 555-0234
- Email: support@eleganttick.com
- Address: 456 Timekeeper Rd, Cheyenne, Wyoming, 82001, United States
- Website: eleganttick.com
